Return & Exchange Policy

1. Our Commitment: 100% Satisfaction Guarantee

At KI Dorkar?, your complete satisfaction is our primary mission. We take pride in the design, premium cotton fabric, and craftsmanship of every garment we produce. If your ordered clothing item does not fit properly, has an unintended defect, or does not meet your expectations, we offer a comprehensive 7-Day Doorstep Exchange & Return Policy.

2. 7-Day Hassle-Free Exchange Window

You can request an exchange for size, color, or product replacement within 7 days (168 hours) from the exact date and time you receive your delivery parcel from our courier rider.

3. Eligibility Conditions for Exchange & Return

To qualify for a smooth exchange or return, the garment must satisfy the following authentic quality conditions:

Unused & Unwashed: The item must be completely unworn, clean, unwashed, and odor-free (free from perfume, body spray, deodorant, or detergent scents).
Original Packaging & Tags: All original KI Dorkar? brand hangtags, neck labels, packaging polybags, and invoice slip must remain intact.
Ineligible Scenarios: Garments altered by tailors, intentionally cut, stained, washed, heat-ironed, or damaged due to rough handling are strictly ineligible for exchange or refund.

4. Courier Charge Responsibility: Who Pays?

We believe in transparent, fair, and customer-first service:

Case A — Defective, Damaged, or Wrong Item Sent:
If you receive a damaged product, defective stitching, wrong color, or wrong size sent due to our fulfillment error, KI Dorkar? will bear 100% of all courier delivery charges for the return and replacement.
Case B — Customer Size Swap or Color Preference Change:
If the item delivered exactly matches your original order, but you wish to swap for a different size (e.g., from Medium to Large) or choose another color for personal preference, the customer only covers the standard courier exchange fee (Inside Dhaka: ৳80, Outside Dhaka: ৳120).

5. Doorstep Parcel Checking (Rider Inspection)

Customers are warmly encouraged to inspect the product parcel in front of the courier rider during delivery:

Inspect the garment size, color, and fabric.
If you identify an immediate issue, keep the rider on standby and call our direct helpline at +880 1936 3636 74. Our support representative will resolve the matter on the spot.

6. Simple 4-Step Exchange Procedure

Getting an exchange is quick and seamless:

Step 1: Contact Support
Send a WhatsApp message or SMS to +880 1936 3636 74 or email us at [email protected].
Step 2: Provide Order Info
Mention your Order ID (e.g. KD-1024), registered phone number, and specify the desired replacement size or reason. (Sending a quick photo helps us fast-track your request).
Step 3: Rapid Dispatch
Our logistics team will verify and dispatch the replacement garment via express courier within 24 hours.
Step 4: Doorstep Swap
The courier rider will deliver the fresh replacement package to your door and collect the previous parcel simultaneously. You do not need to visit any courier branch!

7. Refund Policy (টাকা ফেরত নীতিমালা)

If a replacement size or preferred alternative product is completely out of stock and you do not wish to wait for a restock, you are entitled to a **full refund**:

Refunds are disbursed within 3 to 5 business days after the returned parcel reaches our central fulfillment hub and passes quality inspection.
Refund payments are credited securely via your preferred channel: bKash, Nagad, Rocket, or Bank Transfer.
The original invoice amount will be refunded directly to your personal MFS or bank account.

8. Need Urgent Assistance? Contact Us:

Our customer care team is always here to assist you:

Direct Helpline (Call / SMS): +880 1936 3636 74
Official WhatsApp Support: +880 1936 3636 74
Official Email: [email protected]
Official Websites: kidorkar.com | kidorkarbd.com
Support Hours: Everyday, 10:00 AM – 10:00 PM